The Vantage Pulse survey uses the eNPS format. eNPS is short for Employee Net Promoter Score.

eNPS-based surveys, such as Vantage Pulse, are a method of assessing employee engagement in your company by using scale-based questions. Instead of a definitive “yes” or “no,” questions in an eNPS-based survey are numbered on a scale. Depending on the survey, the scale typically ranges from 1-10 to 1-5.

The eNPS score is calculated through a simple formula:

%Promoters – %Detractors= eNPS

Promoters: 

These employees typically respond with scores ranging from 9-10. Employees in this category are highly engaged and will go above and beyond for the company.

Passives

These employees typically respond with a score of 7-8. These employees are not disengaged, but they do have some ongoing concerns or issues with their jobs.

Detractors

These employees typically respond with a score ranging from 1-6. Such employees are considered actively disengaged and have significant reservations about the organization.